Reference

How r778 Handles Your Personal Information

This page sets out exactly what data r778 collects when you open an account, make a deposit via JazzCash, Easypaisa or Raast, or contact our support team.

Account Data ProtectionJazzCash & Easypaisa Payment PrivacyCookie ControlsData Access RequestsPakistan-Eligible Regions
r778 How r778 Handles Your Personal Information
DATA HANDLING DETAIL

How We Protect and Manage Your Account Data

Security around your account data runs at the same level as the payment rails you use. Every session is encrypted, login events are logged with device and location signals, and any change to your registered JazzCash or Easypaisa number triggers a verification step before it takes effect. We do not store full payment credentials on our servers — those stay with the processor. Retention periods follow what applicable law requires; when you close your account, records tied to completed transactions are held only as long as legally necessary.

Encryption in Transit

All data moving between your device and our servers is encrypted. This applies to account login, payment initiation via Raast or JazzCash, and any form submission.

Payment Data Isolation

We do not store your full JazzCash or Easypaisa credentials. Only a masked reference is kept on our side; the processor holds the sensitive payment detail.

Account Change Verification

Updating your registered mobile number or linked wallet triggers a one-time code sent to your current number. No change goes through without that confirmation step.

Retention and Deletion

When you close your account, we remove marketing profile data promptly. Transaction records are kept only as long as local law and our compliance obligations require.

PRIVACY CONTACT

Reach Us About Your Privacy

If you want to review what data we hold, correct an error or ask us to remove your account records, our support team handles these requests directly. You can reach us through live chat, email or the in-account help form. Requests tied to payment data — for example, a query about how your Easypaisa or Raast transaction was recorded — are handled by the same team and passed to the relevant processor where needed.

Live Chat Open the chat icon from any page while logged in. Our team picks up privacy and data queries the same way as account support — no separate queue.
Email Support Send your data request or privacy question to our support address listed in your account settings. Include your registered mobile number so we can verify your identity quickly.
In-Account Help Form Log in, go to Account, then Help. Submit a privacy request from there and we will respond with the next steps, including any identity check required.

Common Questions About Your Privacy at r778

Below are the questions we hear most often about how r778 handles personal data, payment records and cookie settings. If your question is not covered here, use the live chat or in-account help form to get a direct answer.

We collect your name, mobile number, email address and account credentials at registration. Device identifiers and session logs are also recorded to keep your account secure.

Your wallet reference is shared only with the payment processor handling that specific transaction. We do not pass your JazzCash or Easypaisa data to advertisers or unrelated third parties.

Log in and submit a request through the in-account help form, or email our support team. We will verify your identity using your registered mobile number before releasing any records.

Yes, where local law permits. Submit a deletion request via support. Transaction records required for legal or compliance purposes will be retained for the minimum period the law sets.

We use cookies for session management, security and anonymous page analytics. You can manage non-essential cookies through the cookie settings link in the site footer at any time.

Transaction records linked to Raast, JazzCash or Easypaisa payments are retained as long as applicable law and our compliance obligations require, then deleted or anonymised.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.